Terms & Conditions

1.1 Price Guarantee
All prices quoted on the website are in New Zealand dollars. Before you make a booking we will give you the up to date price of your chosen holiday, including the cost of any peak season supplements, fuel surcharges, upgrades or additional facilities which you have requested*. Once you have accepted this price and a booking has been made, that price is fully guaranteed and will not be subject to any surcharges.
1.2 Price Includes Accommodation as specified in the itinerary in twin/double rooms with private facilities. sightseeing and meals as specified in the itinerary.
1.3 Not included Visa fees, airport taxes, any government taxes or compulsory Charges. Optional excursions or activities booked during your holiday. Telephone /laundry, items of a personal nature and meals not indicated. Gratuities to drivers and guides/Tour Managers.
1.4 Operation of Tours Seating Arrangement on Coaches: To enable all passengers to have a choice of views each day, Vyom journeys  operate a policy of Seat Rotation, meaning your place on the coach will change daily. Your Tour Manager will arrange this locally each day to avoid any confusion. So that we will not show partiality among passengers, exceptions to this arrangement cannot be made.
1.5 Accommodation Accommodation in all hotels is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated.
1.6 Single Travellers It is an unfair fact of life that single travellers often have to pay a supplement. Unfortunately the majority of hotels price their rooms as doubles and do not reduce the rates if the room is occupied by a single person. The costs to the hotel of providing the room, heating, lighting, cleaning etc are the same regardless of how many people occupy that room and subsequently Vyom Journeys charge a single supplement on all holidays.
1.7 General Health Requirements The majority of our tours are suitable if you have any disability or have reduced mobility. However in the in the interest of safety and comfort for all groups as a whole, you must be fit enough to participate or alternatively you must have an able bodied carer to assist you on the tour.
1.8 If you have a Disability Vyom Journey will be delighted to offer assistance to disabled persons or persons with reduced mobility provided that we are given full information about your specific requirement at the time of booking.
1.9 Meals Meals if included are predominantly based on table d’hôte menus, or occasionally a meal voucher system unless specified otherwise in the text. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can generally be catered for adequately, providing we are advised at the time of booking. Failure to do so could result in us being unable to accommodate the request. Breakfast is based on full breakfast. Continental breakfast will only be offered, when a hotel does not cater for full breakfast.
1.10 Special Requests Where special requests e.g. diet, room location, twin or double bedded room, flight seat requests and/or particular meals etc. are an important factor in your holiday you must advise us when the booking is made. We are happy to pass your request on to the hotel but cannot guarantee that it will be accommodated. The provision of any special request does not constitute a term of your contract with us.
1.11 Excursions The cost of any unused tours/excursions included within our itinerary and not taken may not be refunded.
1.12 Weather World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.

2 BOOKING & PAYING FOR YOUR HOLIDAY
2.1 Your Commitment When you wish to confirm a holiday booking you must pay a full deposit of the itinerary on per person basis. (Please refer to point 1.15). When you make a booking you are confirming that you understand and have accepted on behalf of yourself and all members of your party our Important Holiday Information which forms our booking conditions.
2.2 Our Commitment Your contract is with Vyom Journeys Limited address is 3-12, King Edward Avenue, Epsom , Auckland, New Zealand. We will arrange to provide you with the various services which form part of the holiday you book with us. Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure prices (see point 1.1) or to change any of the information contained in this brochure.
Changes will be made known to you before you book. A booking is not accepted until we issue an invoice. The date shown on the invoice, which will be sent to you is the date of booking. It is important to check the details on the invoice when you get it. In the event of any discrepancy please contacts us immediately.
2.3 Paying for your holiday When you wish to confirm a holiday booking you must pay a full deposit Based on per person basis any higher deposit which applies to your tour. After your booking is taken and a deposit received, a balance invoice will be sent to you detailing the total cost due. The balance is due no later than 4 weeks before the departure date. Non-receipt of the balance by Vyom Journeys on the date due will result in the holiday or travel arrangements being liable to cancellation. Documentation will normally be forwarded 10 - 14 days before the date of departure.

3.  IF YOU WANT TO CANCEL OR CHANGE YOUR HOLIDAY 3.1 Alteration to a Confirmed Booking If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge of $200 per person, and payment of any further costs incurred as a result of the change. Alteration of a booking within two calendar months of the departure date may also incur additional cancellation fees. Once abroad any alterations that you may wish to make to the booking are outside of our control and Journeys of Distinction can accept no liability for your alterations, financial or otherwise, once your holiday has commenced. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. Please note that save for the transfer of a booking, it will not be possible to make changes within 28 days of your scheduled departure date. Requests to transfer your complete reservation to a later tour date, or to transfer to the following season, received less than four calendar months prior to your original departure date, will be treated as a cancellation and rebooking.
3.2 Cancelling Your Holiday If you or anyone on your holiday booking decides to cancel the holiday you must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the person who made the original booking. Cancellation will take effect from the day that written confirmation is received. A cancellation invoice will be sent to you within 7 days, if you do not receive this please contact us immediately in order to prevent an increase in charges.  The following scales of charges will be payable, depending on when notification of cancellation is received.
Up to 90 days prior to departure: deposit forfeited 89 - 31 days prior to departure: 85% of total holiday cost 30 days or less prior to departure: 100% of total holiday cost Once the holiday has commenced, no refund will be made. In addition to the above cancellation fees, the full insurance premium is non transferable and non refundable. In the event of a confirmed room reverting to single occupancy as a result of one or more passengers cancelling, in addition to the cancellation charges for the customer no longer travelling, the single occupancy supplement will apply to the remaining customer in the room remaining as single occupancy.

4 IF WE WANT TO CANCEL OR CHANGE YOUR HOLIDAY
4.1 Brochure Accuracy All the facts pertaining to resorts and hotels in this brochure have carefully been checked and re-checked for accuracy. However, in view of the fact that brochures are prepared in advance, advertised facilities and services may be renovated or improved by the hotelier at any time, in low season especially, and facilities may become unavailable e.g. a swimming pool may be emptied for cleaning or a restaurant closed for refurbishment at short notice. It should also be noted that hotel service standards and coaches may well be affected during high season. Flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Tour, excursion, cruise or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised in our brochure.
Whilst this is beyond our control, any major changes to facilities of which we are notified will be advised to you whenever possible prior to travel. The photographs used in this brochure are representative of the country visited and not necessarily included in the tour itinerary. This brochure with details contained therein supersedes any previously issued brochure.
4.2 Building & Development Work Many hotels and resorts continue to develop, often with little or no advance warning, whilst general refurbishment at hotels is necessary to maintain standards. Whilst we have no control over such work, we will endeavour to notify you of any activity as soon as possible.
4.3 Change by us to a Confirmed Booking It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid.
4.4 Cancellation by Us We reserve the right in any circumstances to cancel your travel arrangements for any reason. However, we will not cancel your travel arrangements less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available, (we will refund any price difference if the alternative is of a lower value).
4.5 Changes or Cancellation due to Circumstances beyond our Control We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.
5 LIMITATION OF LIABILITY However we will not be liable where any failure in the performance of the contract is due to: you or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an  event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness shall be limited to a maximum of twice the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical matter to:
(a) the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract;  with

6 LIABILITY OF AIR CARRIERS
(i) Any flights forming part of your holiday will be subject to the General Conditions of Carriage and Conditions of the Contract of the airlines concerned, to which your attention will be drawn on the airline ticket. Additionally, such flights will also be subject to international law which, amongst other things, limits the airline’s liability to passengers in respect of death or bodily injury, delay and loss or damage to baggage. We do not accept any liability in respect of foregoing, and any claims resulting from air carriage should be directed to the carrier concerned.
(ii) Any sea carriage forming part of your holiday will be subject to the General Conditions of Carriage of the shipping line / ferry company / cruise operator concerned, and by international law, and we do not accept any liability in respect of claims resulting from such sea carriage, which should be directed to the shipping line concerned.

7 ADVICE AND ASSISTANCE
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
8 ON HOLIDAY
8.1 Behaviour Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid.
8.2 Lost Items If you lose any personal items whilst on holiday, please report this immediately to your Tour Manager who will assist you in obtaining a written report from a local representative, or police, to help with any insurance claim upon your return.
8.3 If you have a complaint while you are on holiday If you have cause for complaint whilst on holiday, you must bring it to the attention of our Tour Manager immediately. They will do their best  to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.
8.4 Curtailment If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for the remainder of your holiday not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
8.5 CLAIMS AND COMPLAINTS If you fail to notify the Vyom Journeys  of any complaint we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract. Further, you have a legal duty to tell the supplier of the services or facilities about which you complain as soon as possible. Failure to do this will affect your legal rights and will also reduce, annul, or extinguish any right which you may have for compensation.
8.6 TRAVEL INSURANCE Holiday insurance is essential when you travel abroad and it is a condition of booking with us that you must have adequate travel insurance at least equivalent to our own recommended policy detailed below. If you do not purchase the policy we offer you must purchase an appropriate alternative, and provide us with these details at the time of booking. It is your responsibility to ensure that the insurance is adequate for your particular needs. We do not check alternative insurance policies.